Privacy Policy

Effective Date: January 1, 2026 | Last Updated: January 30, 2026

New Hope Wellness Advisors, LLC ("New Hope Weight Loss," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website newhopeweightloss.net and use our services.

1. Information We Collect

Personal Information You Provide

We may collect personal information that you voluntarily provide when you:

• Complete our health questionnaire or metabolic quiz
• Schedule a consultation
• Create an account or patient profile
• Contact us via phone, email, or contact forms
• Subscribe to our newsletter
• Make a purchase

This information may include:

• Name, email address, phone number, and mailing address
• Date of birth and gender
• Health information including weight, height, medical history, and health goals
• Payment information (processed securely through third-party processors)

Information Automatically Collected

When you visit our website, we automatically collect certain information:

• Device information (browser type, operating system, device type)
• IP address and general location
• Pages visited, time spent on pages, and navigation paths
• Referring website or source

Tracking Technologies

We use the following tracking technologies:

• Meta Pixel (Facebook): To measure advertising effectiveness and deliver targeted ads. Pixel ID: 1196959505208615
• Google Analytics 4: To analyze website traffic and user behavior. Tag ID: GT-T5MG36W6
• Cookies: To remember your preferences and improve your experience

2. How We Use Your Information

We use your information to:

• Provide medical weight loss services and consultations
• Process payments and fulfill orders
• Communicate with you about appointments, medications, and services
• Send marketing communications (with your consent)
• Improve our website and services
• Comply with legal obligations
• Measure advertising effectiveness

3. How We Share Your Information

We may share your information with:

• Healthcare Providers: Physicians who provide medical oversight for your treatment
• Pharmacies: Licensed 503(a) pharmacies that prepare and ship your medications
• Service Providers: Companies that help us operate (payment processors, email services, CRM platforms)
• Advertising Partners: Meta and Google for advertising purposes (limited to non-health data)
• Legal Requirements: When required by law or to protect our rights

We do not sell your personal information to third parties.

4. Your Privacy Rights

All Users

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal retention requirements)
• Opt out of marketing communications

California Residents (CCPA)

California residents have additional rights under the California Consumer Privacy Act:

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to say no to the sale of personal information
• Right to equal service and price

To exercise these rights, contact us at Help@NewHopeWellnessAdvisors.com or call (657) 837-3342.

Do Not Track Signals

Our website does not currently respond to "Do Not Track" browser signals.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit (SSL/TLS)
• Secure data storage with access controls
• Regular security assessments
• Employee training on data protection

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to:

• Provide our services
• Comply with legal obligations (medical records typically retained for 7+ years)
• Resolve disputes
• Enforce our agreements

7. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a minor, please contact us immediately.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last Updated" date.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

New Hope Wellness Advisors, LLC
1503 South Coast Drive, Suite 313
Costa Mesa, CA 92626
Phone: (657) 837-3342
Toll-Free: 1-800-561-2392
Email: Help@NewHopeWellnessAdvisors.com